Policies & Procedures


Staffing levels at Connect House exceed those set out and expected in line with the types of service we provide. The Home currently employs between 120 – 135 staff with this number varying slightly each month depending on new additions to the service and those who may be leaving to further their own personal journey.

The staff include:

  • Registered Manager
  • Deputy Manager
  • Suit Co-ordinator & Family Liaison
  • Care Co-ordinator
  • Care Plan Co-ordinator
  • Staff Development Lead
  • Clinical Lead
  • Registered General Nurses
  • Registered Mental Health Nurses
  • Health Care Assistants
  • Well Being Lead
  • Well Being Team Members
  • Housekeepers
  • Laundry Assistants
  • Homes Assistants
  • Receptionist
  • Administrator
  • Catering Manager
  • Cooks
  • Kitchen Assistants
  • Maintenance

We also have staff training in the roles of Soul Midwife, Nurse Associate, Counselling and in Massage and Spa treatments.

Connect House operates a shift system for all personnel. This enables us to provide continuous and seamless daily cover in all areas of our service. We typically have increased staffing levels during times when family members require greater support and a reduction at times when these needs are lower, thus reducing on the overnight shift. There is always a qualified nurse on duty.

All staff, regardless of what capacity they are employed, have undergone some form of formal training. This is either in house and face to face through our own experienced training team, or externally at collages. All staff have or are working towards their Care Certificate which is the foundation for all Health Care Assistants. Staff are supported to work towards an NVQ or equivalent care qualification or higher.

Staff are employed on a values-based approach. Whilst we encourage those to join our team with experience, this is not the only consideration given. We seek individuals who champion our approach and vision for the home and understand the need for a person-centred approach to care delivery.

Our relatives have helped us to create interview questions and we often have our family members participate in the interviewing of potential employees. All employees are required to undergo a six month probationary period before becoming a permanent member of the team.

All new staff participate in a 2 week induction programme with ongoing support and training thereafter in house. All new staff are supported with a mentor and this is often our Staff Development Lead. Staff supervisions take place every two months as a tool to support development needs and enhance each individual’s performance. Appraisals are carried out annually. The in house training programme is reviewed and updated annually. Additional course topics added since late 2020 have included a Human Rights Based Approach to Healthcare, Stress and Anxiety Management, developed and enhanced Dementia Care training and practical training experiences.

Connect House
A Riber Crescent
Enjoy spacious, bright facilities to make you feel truly at home

Welcome to Connect House. Our care home in Nottinghamshire offers an outstanding level of care within a luxurious environment - take a virtual tour of Connect House here:



Connect House is set in the residential area of Basford close to shops, parks and a little further a field, Nottingham City Centre. We have good transport links and are a short 5 minute walk from Nottingham City Hospital.

Connect House, A Riber Crescent, Nottingham, NG5 1LP

0115 924 5467

[email protected]

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