Our Story

SPECIALISING IN NURSING & RESIDENTIAL CARE IN NOTTINGHAM

In March 2020 we took a step back and assessed ourselves and realised that as a service, we needed to change. Due to the nature of our service, which was primarily reablement and assessment to discharge in partnership with City Care, we were often task orientated. This meant that we supported individuals based on tasks and often physical needs and prioritised these physical needs over anything else. Although we found people often well supported, we also found people too often unhappy.

We made a commitment to change this and from March 2020, everything has changed.

We started our commitment to change by introducing new management and leadership into the home, bringing a new approach, dedication and considered attitude to embracing a culture of change.

Where we once had reablement and assessment beds as the main focus throughout the home, we now have two dedicated suites providing two very different services to enable the home to tailor the care delivery style, based on the needs of the individual and the reason they are in our care. We now have Garden suite which operates in partnership with City Care, providing 32 short-term assessment and reablement beds alongside 5 of our own short-term interim beds and Heritage Suite which is our long-term home service for up to 37 residential and nursing care family members.

Connect House has grown in size from 56 beds to 74 and with this, so have our facilities with a beautiful new conservatory as an extension of our Heritage suite. We have also undergone a programme of redecoration with fresh paint and a change in colour scheme, new flooring, soft furnishings and new signage with most of our colourful signs showing large print wording, pictorial illustrations and braille.

We placed a focus on developing our home and service to reflect what is considered to be the gold standards in health and social care and have used many examples of what is considered best practice to underpin our approach to care. These include participating in the Gold Standard Framework for End of Life Care, adopting Professor Tom Kitwood’s Flower Approach for personhood and using a Biopsychosocial model of care which focusses on considering biological, psychological and socio-environmental factors. We have embraced a Montessori approach to dementia care and developed our amazing Well-Being Team.