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Our Story


In March 2020 we took a step back and assessed ourselves and realised that as a service, we needed to change. Due to the nature of our service, which was primarily reablement and assessment to discharge in partnership with City Care, we were often task orientated. This meant that we supported individuals based on tasks and often physical needs and prioritised these physical needs over anything else. Although we found people often well supported, we also found people too often unhappy.

We made a commitment to change this and from March 2020, everything has changed.

We started our commitment to change by introducing new management and leadership into the home, bringing a new approach, dedication and considered attitude to embracing a culture of change.

Where we once had reablement and assessment beds as the main focus throughout the home, we now have two dedicated suites providing two very different services to enable the home to tailor the care delivery style, based on the needs of the individual and the reason they are in our care. We now have Garden suite which operates in partnership with City Care, providing 32 short-term assessment and reablement beds alongside 5 of our own short-term interim beds and Heritage Suite which is our long-term home service for up to 37 residential and nursing care family members.

Connect House has grown in size from 56 beds to 74 and with this, so have our facilities with a beautiful new conservatory as an extension of our Heritage suite. We have also undergone a programme of redecoration with fresh paint and a change in colour scheme, new flooring, soft furnishings and new signage with most of our colourful signs showing large print wording, pictorial illustrations and braille.

We placed a focus on developing our home and service to reflect what is considered to be the gold standards in health and social care and have used many examples of what is considered best practice to underpin our approach to care. These include participating in the Gold Standard Framework for End of Life Care, adopting Professor Tom Kitwood’s Flower Approach for personhood and using a Biopsychosocial model of care which focusses on considering biological, psychological and socio-environmental factors. We have embraced a Montessori approach to dementia care and developed our amazing Well-Being Team.

Connect House
A Riber Crescent
Enjoy spacious, bright facilities to make you feel truly at home

Welcome to Connect House. Our care home in Nottinghamshire offers an outstanding level of care within a luxurious environment - take a virtual tour of Connect House here:




We have two admission processes into Connect House. Our admissions onto the Garden Suite is via City Care and the triaging hub. Our residents in this suite are those who have typically experienced a hospital stay and who need a short-term placement prior to going home or on to long-term care. Connect House do not take admissions directly for this service and all admissions go via a triaging process. At the point of discharge planning in hospital, each individual will be asked if they wish to go to Connect House for further reablement and assessment. These services are carried out by City Care staff.




In March 2020 Connect House had a new manager appointed whose personal beliefs echoed the ethos and vision for the home. Having previously worked within the group of homes in Care Co-ordination and Operational roles as well as a Staff Trainer, Helen was already familiar with Connect House as a service.

Helen has a background in Adult Nursing and worked previously as an RGN in Haematology, Care of the Elderly and for a time, at a Care Agency to widen her experiences in differing Healthcare settings. Helen also has a BSc in Dementia Studies and is currently in her final year of a MSc in Advanced Dementia Studies.


Your Involvement

Your Involvement

Your opinions matter to us. Connect House values the support and input of family members, residents, their relatives/friends and staff in order to maintain a quality and effective service.

Find Out More


Connect House is set in the residential area of Basford close to shops, parks and a little further a field, Nottingham City Centre. We have good transport links and are a short 5 minute walk from Nottingham City Hospital.

Connect House, A Riber Crescent, Nottingham, NG5 1LP

0115 924 5467

[email protected]

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